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Orders & shipping
My discount code do not work?
Our codes are usually not valid in combination with other offers or promotions.
We're sorry to hear you're having trouble using your discount code. Here are some steps to troubleshoot and resolve the issue:
1. Check code validity:
Make sure the promo code you are trying to use is still valid. Some codes have expiration dates or specific usage periods. Make sure the code is within its validity period.
2. Review terms and conditions:
Read the terms and conditions of the promotion carefully. Some codes may have specific requirements, such as a minimum order value, specific product categories, or geographic restrictions.
3. Case Sensitivity:
Promotional codes are usually case sensitive. Double-check that you have entered the code exactly as it appears, including capital letters or special characters.
4. No spaces or typos:
Check that there are no extra spaces, typos, or errors in the code. It is best to copy and paste the code directly from the source to avoid manual mistakes.
5. One-time codes:
Some promo codes are for one-time use only. If you have already used the code before, it may not work again.
6. Exclusivity:
Make sure the promo code is applicable to the items in your cart. Some codes may be exclusive to specific products or collections.
7. Browser Issues:
Sometimes browser cookies or cache can interfere with code application. Try clearing your browser's cache and cookies, then restart your session and use the code again.
8. Contact Support:
If you've followed these steps and the code still doesn't work, don't hesitate to contact us. Please provide us with the discount code you are trying to use and all relevant details so we can help you resolve the issue quickly.
How long is the delivery time?
Between 1-3 days is standard for all our delivery options within Sweden. The delivery time may vary slightly depending on which delivery option you have chosen. During promotions, the delivery time may be slightly longer. We do everything we can for you to receive your order as quickly as possible, however, we do not take financial responsibility for any delays depending on the shipping company.
What are the shipping costs?
RS Sports offers free shipping to customers who shop for more than EUR 100, otherwise a shipping cost of EUR 12 is added. We also always offer free returns. Please note that custom duty may be added to orders placed outside the EU.
How do I make a return?
In your order with the ordered product/products, you have received a return form and a return shipping slip.
- Start by filling in the enclosed return form and then put it in the package you are returning together with the unused product(s) in their original packaging.
- Seal the package properly.
- Attach the included return label over the original shipping label already on your package.
- If you received your delivery via Postnord, you can drop off your return at any Postnord service point. If you want help finding where you can drop off your return, you can click on this Postnord link: https://www.postnord.se/vara-verktyk/hitta-servicestalle
- If you received your delivery via DHL, you can drop off your return at any DHL service point. If you want help finding where you can drop off your return, you can click on this DHL link: https://www.dhl.com/se-sv/home/vara-divisioner/paket/privatkund/hamta-paket /hitta-dhl-ombud.html
- Save the receipt you receive from the agent at the service point when you drop off your return until you have received notification from us that your return has been processed, as it is proof that you dropped off your return.
How long do I have to return?
RS Sports applies a 30-day right of withdrawal. If it has been 30 days since your purchase, we can unfortunately not offer you a refund. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Can I exchange an item?
Unfortunately, we do not offer exchanges.
However, you are more than welcome to return the item you don't want to keep for a full refund and then place a new order with the item you want instead.
How do I make a complaint?
Would it be so unfortunate that you have received an item that there is something wrong with, we will do our best to help you as soon as possible. We ask you to contact our customer service via email at: help@rs-sports.com
When you contact us, we would like you to state your order number (XXXXX), which item it is and tell what the problem/damage is as thorough as you can, and attach at least one picture of the problem/damage on the product, preferably several with different angles. If you give us all this information directly when you want to make a complaint, it will in many cases lead us to being able to resolve your case much faster.
Refunds
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are accepted, a refund will be made as soon as possible and no later than 14 days after we received your return.The refund will be made via the same payment method that you used when ordering from us.
Late or missed refunds?
- Expect it to take up to 14 days before you receive your refund.
- If you have not received a refund yet, please check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially published.
- Further you should also contact your bank. It often takes some processing time before a refund is posted.
- If you have done all this and still have not received your refund, please contact us by email at: help@rs-sports.com
Damage upon delivery
If you discover damage to your package, you must immediately report this to the pickup point or the driver and make a claim. Do not pick up a damaged package without a note having been taken with the pickup point or the driver. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier’s handling, you must contact them and make a claim. If any dispute with the transport company can not be resolved, please contact us.
Non-return items
- Gift card
- To complete your return, we need a receipt or proof of purchase.
- Do not return your purchase to the manufacturer.
- There are some situations where only partial repayment is granted (if applicable)
- Every item that is not in its original condition, is damaged or missing parts for reasons that are not due to our fault
- Items returned more than 30 days after delivery
How do I unsubscribe from the newsletter?
To unsubscribe from our newsletter, click on the “unsubscribe” button in our newsletter or send an email to help@rs-sports.com.
How do I get in touch?
Contact us via the form on the page Contact, or alternatively send an email to us to: help@rs-sports.com
Do you want to collaborate?
Do you want to collaborate with us? Email us at: collab@rs-sports.com
How long is the delivery time?
Right now we are moving our warehouse and expecting a longer delivery time than normal.
The delivery time varies between 2-5 days. At the moment we only ship our deliveries with UPS internationally. We are working on to expand our delivery options for our international costumers.We do everything in our power to get your order to you as quickly as possible, however, we do not take financial responsibility for any delays depending on the shipping company.
How do I use my gift card?
Use the code on the giftcard in the Checkout page.
How do I get a new return shipping label?
Send an email to help@rs-sports.com and we will help you.
I have not received an order confirmation, what can I do?
The order confirmation should be with you shortly after you place the order, sometimes it can also end up in the junk mail. If you are still missing an order confirmation, please contact us at help@rs-sports.com with the following information:
- Customer name
- Email address where the purchase was registered