FAQ

How long is the delivery time?

The delivery time varies between 2-5 days. At the moment we only ship our deliveries with UPS internationally. We are working on to expand our delivery options for our international costumers. We do everything in our power to get your order to you as quickly as possible, however, we do not take financial responsibility for any delays depending on the shipping company.

Damage upon delivery

If you discover damage to your package, you must immediately report this to the pickup point or the driver and make a claim. Do not pick up a damaged package without a note having been taken with the pickup point or the driver. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier’s handling, you must contact them and make a claim. If any dispute with the transport company can not be resolved, please contact us.

What are the shipping costs?

RS Sports offers free shipping to customers who shop for more than EUR 100, otherwise a shipping cost of EUR 10 will be added. Please note that custom duty may be be added to orders placed outside the EU.

How do I return an item?

RS Sports applies a 30-day right of withdrawal. If it has been 30 days since your purchase, we can unfortunately not offer you a refund. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

If you want to make a return, please contact us at help@rs-sports.com.

Non-return items:

• Gift card
• To complete your return, we need a receipt or proof of purchase.
• Do not return your purchase to the manufacturer.
• There are some situations where only partial repayment is granted (if applicable)
• Every item that is not in its original condition, is damaged or missing parts for reasons that are not due to our fault
• Items returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are accepted, a refund will be made as soon as possible and no later than 14 days after we received your return. The refund will be made via the same payment method that you used when ordering from us.

Late or missed refunds?

• Expect it to take up to 14 days before you receive your refund.

• If you have not received a refund yet, please check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially published.

• Further you should also contact your bank. It often takes some processing time before a refund is posted.

• If you have done all this and still have not received your refund, please contact us by email at: help@rs-sports.com

Can I exchange an item?

Unfortunately we do not offer exchanges.

How do I make a complaint?

Would it be so unfortunate that you have received an item that there is something wrong with, we will do our best to help you as soon as possible. We ask you to contact our customer service via email at: help@rs-sports.com

When you contact us, we would like you to state your order number (XXXXX), which item it is and tell what the problem/damage is as thorough as you can, and attach at least one picture of the problem/damage on the product, preferably several with different angles. If you give us all this information directly when you want to make a complaint, it will in many cases lead us to being able to resolve your case much faster.

How do I contact you?

If you have further questions that have not been answered on this page, you are more than welcome to contact us via email at: help@rs-sports.com. This also applies, of course, if you have any questions or concerns about our products, we are here to answer all your questions!